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FEATURES
- Ahead of the others
Advances
and Advantages
The group is unique in the industry in many
ways, in particular our initiative of being
innovative, setting an example in our profession.
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Total
quality control
At
Hong Kong City Credit Management
Group, we firmly believe that
quality makes the difference:
quality of service and quality
of people, supported by the
very latest technological advances.
We believe in working with our
clients as partners, offering
them an essential service: the
pursuit of delinquent accounts
in a manner that is professional,
responsible and above all, ethical.
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Code
of conduct
With a view to protecting our
clients' interests as well as
the group's image and reputation,
Hong Kong City Credit and Management
Group has set up a strict code
of conduct. There are various
control procedures, such as
Dual Control System, to ensure
that accounts are properly handled
at every level. In addition,
all collectors receive prolonged
professional training, ensuring
our group's superior integrity
standard, intelligent and initiative
to remain unblemished.
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Creditguard
Collection System
Creditguard was developed solely
for used by our group at great
expenses. It does not only speeds
up our operation, but also provides
us with a fully automated collection
progra Creditguard also allows
us to generate MIS reports and
gives us the option to produce
customized reports for clients.
Creditguard is a system, spelling
a partnership between people
and advanced information technology.
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People:
our asset, our endorsement
Our group spends a great deal
of time in selecting and training
up our collection staff. We
believe that people are our
best endorsement. Staff turnover
rate within our group is comparatively
low, and we attribute this to
very careful selection of staff
members, as well as our extraordinary
and attractive staff benefits.
In addition, many of our collectors
have public service experience.
This is very important because
the best collectors understand
the sensitivity of their role:
to be aware of the difficulties
faced by debtors while at the
same time meeting the needs
of our clients.
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Convergence
of Resources
Convergence of outdoor visiting,
fleet, advanced electronic equipment
and digital camera and recording
instrument, together with our
around the clock operations,
enable us to boost further our
efficiency and to provide a
much effective and high quality
services.
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Commercial 
